FAQ's
Most Frequently asked questions
Orders & Payments
What payment methods are accepted?
The method of payment currently accepted is Credit Card payments with Visa and Master Card.
For
any additional inquiries; please e-mail us: info@lasuite.ae
Do you charge sales tax?
All prices displayed on the website include VAT.
Shipments may be subject to tax duties and customs fees to be paid before delivery or at the custom point. Please note that the courier company will charge all import, sales tax customs duties and handling charges separately for each country where and when they may apply.
I want to return my purchase! What do i do?
PRELOVED ITEMS
- In-store: Purchases from our preloved selection are final sale and cannot be exchanged or refunded.
- Online: Purchases made through our e-shop may be returned within 24 hours of delivery for a credit note of the corresponding amount.
How to return your order:
Send the item(s) to the following address:
La Suite... at Home and Soul Dubai
Al Wasl Road, Villa 6 – Dubai – United Arab Emirates
Once your return has been received and verified by our Customer Service team, a credit note will be issued for the corresponding amount.
Please note: return shipping costs are the responsibility of the customer.
NEW ITEMS
- Items from our new collection may be exchanged within 2 days of purchase.
- Gifted items may be exchanged within 7 days of the original purchase date. The purchaser’s full name is required to confirm eligibility.
- All items must be unworn, in original condition, with all original tags attached. No exceptions.
Questions?
For any return or exchange inquiries, please contact us at info@lasuite.ae
How can i cancel or exchange my order?
To cancel your order, you can send an email to info@lasuite.ae with your order number or call us at +971585538483.
What Shipping methods are available?
We deliver in UAE within 1-3
working days. Delivery free for orders above 600aed, otherwise, the shipping charge is 25 aed.
For Dubai only, we offer:
Delivery operating times are from 9am – 10pm and last accepted order is at 3pm. The
Express Delivery charge is 40 AED
Delivery operating times
are from 4pm – 10pm and last accepted order is at 3pm. The Same
Day delivery charge is 40 AED
For all of the UAE, we offer a Next Day Delivery
Service.
Delivery operating times are from 10am – 10pm and
last accepted order is at 6pm. The Next
Day delivery charge is 30 AED
You can also choose the “Pick-up
in Store” option and collect your purchase in store. You will be informed by
mail when your order is available in store.
Do you ship internationally?
For international shipments, please contact us at info@lasuite.ae and we will be happy to arrange an international shipment
Selling at La Suite
How to sell at La Suite
Please refer to our selling guidelines here
How long will you sell my items?
We will keep your items for 3 months
What brands do you accept?
Please refer to our selling guidelines here
What brands do you not accept?
Please refer to our selling guidelines here
How much commission do I make as aseller?
If we manage to sell your item, you
receive 60% of the selling price
How do you set the prices of the pre-loved pieces?
We have long-term experience in pricing second-hand clothes and accessories.
Prices are fixed according to the brand, the condition and the model/collection of the item. The final prices are generally under 50% of the retail price